Executive Education FAQs

When is payment due?

Payment is due upon receipt of invoice or no less than 15 days before the start of the course. Failure to make payment arrangements 15 days prior to the start of the course may result in the forfeit of your seat and you will be held responsible for the full tuition of the course. Future registrations will not be accepted from individuals with unpaid invoices. Contact the DEL Program at 919-613-8082 for payment assistance.

Course certificates will not be provided until payment is received. For participants participating in the Environmental Communications Certificate program, the course will not count toward the Certificate requirements until payment is received.

We accept credit cards and checks payable to Duke University Conference Services. You will be prompted to indicate payment methods during the registration process and your invoice will include payment instructions.

What is your cancellation policy?

All speakers and companies listed have confirmed their participation. If for unforeseen and unavoidable circumstances a speaker cannot attend, s/he will be replaced with a comparable instructor or instructors. If a course is canceled due to insufficient registrations, tuition will be refunded. Duke is not responsible for travel costs or arrangements made by participants.

Cancellation of registration requires 15 days written notice prior to course start date  in order to receive a refund (please submit notification to del@nicholas.duke.edu). Individuals who do not attend and fail to send written notice prior to the deadline will be charged the full tuition.

You may send a substitute to attend the course in your place, however, a $100.00 administrative fee will be assessed for this change, regardless of when written notice is submitted. Any cancellation or substitute request must be received in writing. 

  • 15 or more days prior to the course start date – Full tuition refund, minus a $100.00 administrative fee.
  • Less than 15 days prior to the course start date – Full tuition is assessed and a refund is forfeited.
  • Substitute within your organization can attend in your place for an additional $100.00 administrative fee.

In order to receive a refund, you must cancel your registration (in writing to del@nicholas.duke.edu) by 5:00 pm EST on the refund deadline date for the course.

What happens if a course is cancelled?

If a course is cancelled due to insufficient registrations, tuition will be refunded. Duke is not responsible for travel costs or arrangements made by participants.

What methods of payment do you accept?

We accept credit cards and checks payable to Duke University Conference Services. You will be prompted to indicate payment methods during the registration process and your invoice will include payment instructions. 

For payment by check, please make check out to Duke University Conference Services. The payment should be mailed to:

DEL: [ COURSE NAME ]
0066 Bryan University Center
Box 90841
Durham, NC 27708-0841

How can I find out when you will be offering a particular course again?

Most courses are offered annually, with a few exceptions. Typically, we schedule courses at least six months in advance. As soon as we schedule a course, it will be posted on the Upcoming Courses page. If you have a question about a particular course, please contact us at del@nicholas.duke.edu.

Where are you located?

Our on-site courses are held at the Nicholas School of the Environment at Duke University in Durham, N.C. For directions, click here.

Where should I stay during the course?

Upon receipt of your registration, we will send you a confirmation letter with details about hotel accommodations. For your convenience, we reserve a block of rooms at a nearby hotel at a discounted rate and arrange for transportation between the hotel and campus.

Can I park on campus?

Visitor parking on campus is extremely limited; however, we arrange for shuttle service to and from campus each day for class.

Additional questions?
Contact our office at del@nicholas.duke.edu or (919) 613-8082.